GROTTO Gamer Privacy Policy

This privacy policy (the “Policy”) sets out how (“GROTTO Gamer”) (collectively “we”, “our” and “us”) collect and process your information and personal data (your “User Data”).

Please read this Policy carefully.

By signing up to and accessing a GROTTO Gamer subscription, visiting our website, , or any of our portals (the “Sites”), registering to or using our digital platform, GROTTO Gamer, (our “Service”), you are accepting and consenting to us collecting, storing and processing your User Data in accordance with the terms of this Policy.

If you do not agree with this Policy, you must not register to access or use our Service.

We may amend, alter, add to or delete any part of this Policy at any time without notice to you.

You must regularly check this Policy to ensure that you are aware of the latest terms, which will apply to you.

1. How we collect your User Data


You may provide your User Data to us. This could be by entering mobile number, completing a paper or digital form on our Sites, registering to use the Service, subscribing to any of our services, entering a competition or a prize draw or contacting us by phone, messenger, SMS, email or otherwise.

Your User Data may include, but is not limited to, your name, age, photo or photo identification, passport/ID number, address, telephone number, email address, credit card information and billing address.


When you use our Service, we may automatically collect information about you. This may include, but is not limited to:


Personal and technical information and data (such as your Internet Protocol (IP) address, your login details, browser type and version, your operating system type and version, your device type and network, your device logs, records, functionalities and stored content.


Information about your visit to our Sites or from your personal profile by following us on our social accounts or your use of our Service (such as the length of your visit and searches and selections you have made); and


Information about your viewing habits and preferences from your use of our Service.


We may also receive your User Data from third parties, such as payment and delivery services and analytics providers or acquired third party businesses, services or databases.

However, any third party site that you may connect to from our Service is not covered by this Policy, and your use of that site will be governed by that third party’s policies.

2. How we use your User Data


We may use your User Data as follows:


To fulfill our obligations to you, to provide you with our Service and to notify you of changes to our Service;


To monitor and improve our business, products and services;


For market research, statistical and survey purposes, research, testing, and troubleshooting;


To enable us to comply with any legal or regulatory requirements;


To keep our services safe and secure, to protect or enforce our rights or the rights of any third party in the detection and prevention of fraud and other offences and to work with government and judicial authorities for security and enforcement purposes;


To send you direct marketing (this may include communications by telephone, SMS, email, via the Service or otherwise) about our products and services, events and special offers,

special promotional offers or initiatives such as a loyalty program;


To provide you with personalized services, such as providing you with viewing recommendations and tailored advertising

(this means that we have your agreement to store information about you on the devices you use, for example to make some of the adverts you see more relevant to you); and/or


To provide you with online behavioral advertising and tailored marketing through the use of cookies (please see below) when you visit our Sites or use our Platform.


We may disclose your User Data to third parties:


So that those third parties may send you periodic communications about features, products and services, events and special offers on our behalf;


If we plan to or do sell or buy any business or assets, in which case we may disclose your User Data to the prospective buyer or seller of such business or assets;


If all or substantially all of our assets are acquired by a third party, in which case User Data held by us about you will be one of the transferred assets; and


If we are under a duty to disclose or share your User Data in order to: (a) comply with any legal or regulatory obligation or comply with the request of a government or judicial authority;

(b) enforce or apply the terms of use for our Service and/or any other agreements; or (c) protect our rights, property or safety, our customers, or other users.


We may disclose your User Data to any of our affiliates, which means our subsidiaries, our holding companies and their subsidiaries, wherever in the world they may be located and for any reason.

3. Cookies


Our Service uses cookies to distinguish you from other users. "Cookies" are small text files that store basic information that help us provide you with a better experience of our Service.


We may automatically collect your User Data through the use of cookies. We may use this to observe behavior and compile aggregate data in order to improve our Service,

recognize when you are a return visitor, personalize content for you and to make our advertising more relevant to you. We may also share your User Data with third parties for this purpose.


If you do not want information collected through the use of cookies, most browsers allow you to block or restrict cookies. However, if you do this, you may not be able to access all or parts of our Service.

4. Protecting your User Data


The transmission of data via the internet or telecommunication networks is not completely secure. We will do our best to protect your User Data and use industry standard procedures and security features to try to prevent unauthorized access to that User Data. However, we cannot guarantee the security of your User Data and any transmission of User Data from you to us is at your risk.

5. General


If there is conflict between the English and Arabic language versions of this Policy, the Arabic version will prevail.


If any court or regulator decides that any provision of this Policy is invalid or otherwise unenforceable, such provisions shall be severed and deleted from this Policy and the remainder of these terms shall continue to have full force and effect.


We may assign or otherwise transfer any or all of our rights and obligations under this Policy to any third party.