Refund Policy

Payment terms for Cards Portal

1. Payment terms:

  • All subscribers will enjoy the access to the Card Portal where they can buy digital cards for their favorite games.
  • You can browse the available cards and select the card you would like to purchase; all cards will be labeled with the price.
  • Once click on Purchase the system will deduct the price from the Balance of the linked Mobile Number.
  • You will receive SMS to the linked mobile number which will contain the digital code of the purchased card.
  • In the event of insufficient balance in the linked mobile Number, the transaction will not be completed.
  • 2. Refund policy:

  • There is no refund process for the Games portal, once you subscribed to the Games portal you will have instant access to the service, and the subscription charges will be deducted automatically if the subscription is active.
  • For the Card Purchases the refund policy will apply in case of an unauthorized payment or a payment that was incorrectly executed due to an error by Grotto Gamer, we shall at your request immediately refund the payment amount including all fees deducted therefrom. This shall not apply:
  • Where the unauthorized payment arises from your failure to keep the personalized security features of your Account safe.
  • If you fail to promptly notify to us any loss of your registered mobile Number or other event that could reasonably be expected to have compromised the security of your Account after you have gained knowledge of such event and you shall remain liable for losses incurred up to your notification to us.
  • In case the transaction was unauthorized, but you have compromised the security of your Account with intent or gross negligence in which case you shall be solely liable for all losses.